Facilities management departments within organizations that own or lease buildings are an integral part of the strategic direction of the organization. Too often, top executives don’t consider the importance of facility management when making real estate, capital improvement, or organization and staffing decisions. In many cases, facility management organizations view themselves as service organizations that […]
Tag: building services
How to Serve the 4 Types of Facility Customers
Facility executives have multiple customers to serve when performing their responsibilities. These customers have similar and diverse interests that the facilities executive must coordinate to serve the best interests of the organizations they work for. This article describes the types of customers of facility and building services organizations and how to effectively serve them. The […]